Refund policy

Withdrawal from the contract

1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.

2. The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.

3. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the period specified in paragraph 1 begins with the delivery of the last item, batch or part.

4. In the case of an Agreement that involves the regular delivery of Products for a specified period (subscription), the period specified in paragraph 1 begins with the taking possession of the first item.

5. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the declaration before the expiry of this period.

6. The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address or by submitting a declaration on the Seller's website.

7. In the event of sending the declaration by the Consumer electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.

8. Effects of withdrawal from the Agreement:

8.1. In the event of withdrawal from the Agreement concluded remotely, the Agreement shall be deemed not to have been concluded.

8.2. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, the payments made by him, reduced by the costs of delivering the goods.

8.3. The Seller shall make the refund using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.

8.4. The Seller may withhold the refund until the Product is received back or until proof of its return is provided to him, depending on which event occurs first. 8.5. Unless otherwise agreed, the Consumer should return the Product to the Seller's address provided in the Regulations (optykTECH | maskinurkowe.pl ul. Szybowcowa 23 54-130 Wrocław) immediately, no later than 14 days from the day on which he informed the Seller of the withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the expiry of the 14-day period.

8.6. The Consumer shall bear the direct costs of returning the Product.

8.7. The Consumer shall be liable only for the reduction in the value of the Product resulting from its use in a manner other than necessary to determine the nature, characteristics and functioning of the Product.

9. The right to withdraw from a distance contract does not apply to the Consumer in relation to the Agreement:

9.1. in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer's specification or intended to meet their individual needs,

9.2. in which the subject of the provision is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,

9.3. in which the subject of the provision is an item that spoils quickly or has a short shelf life,

9.4. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has performed the service, the Consumer will lose the right to withdraw from the Agreement,

9.5. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the period for withdrawal from the Agreement,

9.6. in which the subject of the provision are items that, due to their nature, are inseparably connected with other items after delivery,

9.7. where the subject of the provision are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control,

9.8. where the subject of the provision are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,

9.9. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement,

9.10. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the provision began with the express consent of the Consumer before the expiry of the period for withdrawal from the agreement and after the Seller informed him of the loss of the right to withdraw from the Agreement.